Dear Air France  
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  CUSTOMER RELATIONS DEPARTMENT
Telephone : 081 750 4460
Mr T Ravenscroft
11 Longlands Rd
New Mills
STOCKPORT
Cheshire
SK12 3BL

LONSL/94/4569/27/ca
April 12, 1994

Dear Mr Ravenscroft

We refer to your letter of 30th March and thank you for your complimentary comments regarding our services when you travelled aboard our services from Charles de Gaulle.

We have noted your comments regarding a fellow passenger who presented himself as having a broken leg in order to receive preferential treatment and we thank you for bringing this matter to our attention.

We are sending a copy of our letter to our Passenger Handling Manager to our London Heathrow Airport office, who we are sure will be interested in its contents

Yours sincerely
AIR FRANCE

Cathleeen Acham
Customer Relations Department



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