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Our ref:
SLB/NMB/Gen. |
Mr T Ravenscroft
11
Longlands Road
New Mills
Stockport
Cheshire
SK12 3BL |
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| Dear Mr
Ravenscroft |
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| RE;
Flight. |
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| Thank you
for your letter relating to your holiday. |
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May I say
how sorry I was to learn of your disappointment with your flight.
Unfortunately, the layout and design of an aircraft is determined by the
manufacturer and regrettably, the placement of T.V. screens, for example, rests
with them and not the tour operator.
I am sorry that your
holiday was not wholly enjoyed and I do hope Airtours will have the pleasure of
arranging a further holiday for you sometime in the future.
Yours sincerely
SUE BARKER
(MRS)
CUSTOMER SERVICES
EXECUTIVE. |
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