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Our ref: IB.
JV. 11 |
Mr T
Ravenscroft
11 Longlands Rd
New
Mills
STOCKPORT
Cheshire
SK12
3BL
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29th April;
1994
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Dear Mr
Ravenscroft
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Thank you for your letter dated 17th April 1994, concerning
your friends journey to Amsterdam with us, in the next few
weeks.
I did try to telephone you to discuss the issues
raised in your letter but clearly you are very busy at the
moment.
For your information, the windows of the aircraft
are multi-layered and therefore able to withstand the impact of most items
striking against them. However, the item that you mentioned by way of an
example, a masonry hammer, would not be permitted on the aircraft. Each
customer travelling on a flight has to pass through security checks during
which anything deemed to be an offensive weapon is confiscated. It is highly
unlikely therefore that anyone would be on-board an aircraft, with an item
capable of smashing an aircraft window. Any accidental form of window breakage
is also extremely unlikely. In the event of a window breaking, it is unlikely
that anyone would be sucked out, as it is common practice now for all Airlines
to request their customers to keep their seat belts fastened during the
journey.
I know you will appreciate that aircraft today are
built to offer maximum safety to customers on-board, and the scenario you have
suggested to me, I feel, is unlikely with a commercial
airline.
On behalf of British Midland may I thank you for
taking the time and trouble to write to me with your concerns, and I hope that
I have managed to answer these particular points to your
satisfaction.
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Yours sincerely
Ian Bloor
Customer
Service Manager |
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