Dear Monarch Airlines

11 Longlands Rd New Mills STOCKPORT Cheshire SK12 3BL 26th March 1994 Monarch Airlines Ltd London Luton Airport LUTON Beds LU2 9NU           Dear Monarch Airlines           Returning from Malaga by Monarch Airlines recently I purchased drinks for my wife and myself from your trolley. The cost of the drinks came to £3.50 sterling, and I was informed by your stewardess - a very attractive uniform by the way, although not quite as exciting as the Air UK uniform - that I could if I wished pay in Spanish pesetas and receive my change in sterling. This I agreed to and gave her a 1000 peseta note, value £5 at the going exchange rate. Imagine my surprise then when I received not the £1.50 change I was expecting but £1.20. I queried this with your stewardess and she assured me that all was in order. I did not pursue the matter farther at this juncture as I have always found it a sound policy in life not to argue with the staff but to go directly to the top. I would expect you to make a small handling charge of course, say the one to two per cent charged by banks and bureaux de change, but to charge a rate of twenty per cent would be tantamount to piracy at high altitude, so I can only assume that your stewardess made a miscalculation. I certainly don't think for one moment that an airline of Monarch's eminence would stoop to such usury, and I therefore look forward to the return of my thirty pence, and remain, Yours faithfully T Ravenscroft (Mr)