Our Ref: 195215

25 March 1997

Mr Ravenscroft
23 Hillside View
New Mills
High Peak
SK22 3DF

Dear Mr Ravenscroft

Thank you for letting me know about your recent purchase of Co-op Egg Lasagne.

We make every effort to ensure our products meet the high standards that we specify and I am very sorry that on this occasion you have been disappointed.

We do routinely check all our suppliers to ensure that the high standards we insist upon are being met and we shall be informing them of your complaint.

As a token of my regret I have enclosed gift vouchers to the value of £2.00 for any inconvenience incurred, and I hope that this unfortunate incident has not prevented you from shopping at your local Co-op. If I can be of any further assistance, please do not hesitate to contact me.

Yours sincerely

Jean Jackson
Customer Relations