Dear Mr Ravenscroft

Thank you for letting us know of your experience with our Thomas The Tank Spaghetti. We are concerned to learn that one of our products did not meet our normal high standards.

The greatest care is taken to ensure that our products reach our customers in perfect condition and tests are carried out by our staff at every stage during preparation and manufacture. Our procedures are approved and regularly audited by independent authorities. It is apparent from your comments, however, that a filling fault has occurred in this instance.

As you would expect, we take our responsibilities to our customers very seriously indeed. Thank you for your help in supplying information about your complaint: this is used to help us in our programme of continuous improvement of our equipment and quality procedures.

We are sorry you have had this experience with our product. Please accept the enclosed in accordance with our guarantee to refund the price of the product if it does not meet your requirements. We hope your confidence in our products has been restored and that we will continue to receive your valued custom.

Yours sincerely,

Helen Reeves
Consumer Contact

Enc: £2.00 Voucher