Mr T Ravenscroft
23 Hillside View
New Mills
High Peak
SK22 3DF

Dear Mr Ravenscroft

We were concerned to receive your letter advising us of your disappointment with your recent purchase of Uncle Ben's Sweet & Sour With Vegetables.

We take great care in the development of our products to ensure that they meet the needs of the consumer and during the manufacture of our products we insist on a high level of quality for raw materials and in-plant processing.

We introduced this product into the market after conducting product and consumer research to ensure that as responsible food manufacturers the product was acceptable to our customers.

We do take notice of what our customers have to say, and have accordingly forwarded your comments on to our Marketing and R&D colleagues for consideration.

We apologise for the inconvenience this has caused, and enclose compensation which we hope will make amends for your disappointment.

Yours sincerely
MASTER FOODS

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